Home / Shipping Policy

How much is shipping?

There is free shipping on orders over $25.00.

How long does delivery take?

3-7 business days from the shipping date (applies to in-stock items; subject to carrier delay).

Please note that the number of days quoted for standard and express shipping refers to transit time only. Additional time (typically one business day) is required for processing in-stock orders.

Generally order information becomes available 24-48 hours after you place your order (unless specially notified). Login to the website and go to My Order->Track My Order to check the shipping status and other order details. 

Which countries do you ship to?

We only ship to the contiguous United States and cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
We apologize for any inconvenience.

How will my delivery be shipped?

Most orders on our website will be processed by Amazon, and shipped directly from the Amazon distribution center in California. All purchases through kovolinc.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.

For combined orders, will they all be delivered at the same time?

Orders with multiple items may be delivered in separate shipments. Our products are not always sent together due to different fulfillment network that varies with different products.

We will try to make sure all your items reach you at the same time. Once an item has been shipped, your registered email inbox will receive a shipment notification email with the logistics details. You can also check the shipping status on My Account->Order History after logging into the website.

Can I change the delivery address anytime?

No, you can’t change your delivery address after the order has been shipped out. Please double-check your information before ordering. Once your order has been prepared for shipment or has been shipped, we are unable to change the shipping address.

A complete and correct delivery address is essential. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. If the carrier returns an undeliverable package to Kovol, please contact Kovol to make arrangements for reshipment.

What do I need to do if I receive a different product than what I ordered?

Please contact customer support at support@kovolinc.com.

What should I do if my package is lost, not delivered, or damaged?

For lost/not delivered packages, please send us an email or contact us via live chat on the website, with your order number ready and specify as many details of your issue as possible. We will work with you to resolve the problem.

For damaged packages, check whether the product inside is complete or not. Be sure to save your box and all packing materials in case an inspection or pickup is needed later on. Please contact us by email at support@kovolinc.com or call us on the phone number listed under the Contact Us section.

 

Reminder about COVID-19:  

Delivery times may be longer than usual due to the COVID-19 pandemic across the globe.  
Do not use delivery addresses for buildings that may be closed due to the current provisions.
For any questions, please contact our customer service via live chat, email at support@kovolinc.com or call us on the phone number listed under the Contact Us section.